Our Service Warranty
Our 5 Year Warranty
At Elite Grout Gold Coast, we stand behind the quality of our work. That’s why every full seal grout restoration service we complete is backed by our 5 Year Warranty.
We believe if a job is done properly, it should last — and we’re confident enough in our process to guarantee it.
Our warranty covers the waterproof integrity of grout and epoxy applications, ensuring your tiled areas remain protected long after the service is complete.
For added protection, silicone sealants and flexible joints are covered for 24 months.
✔ Professional workmanship you can trust
✔ Long-lasting grout restoration
✔ Peace of mind with a written warranty
When you choose Elite Grout, you're choosing a service designed to restore your tiles properly — not a quick temporary fix.
What Our Warranty Covers
5-Year Workmanship Warranty
Covers the waterproof integrity of grout and epoxy applications installed by Elite Grout technicians.
24-Month Warranty
Covers silicone sealant and flexible joint applications installed during the restoration process.
Warranty Coverage Details
This warranty applies to the waterproof performance of grout, epoxy and silicone sealants installed during the Elite Grout restoration process.
If any of these materials fail to maintain their waterproof seal due to defects in workmanship or materials within the applicable warranty period, Elite Grout will repair or replace the affected areas at no cost.
Warranty periods begin from the date the service is completed.
What Is Not Covered
Our warranty does not cover the following situations:
Mould or Discolouration
Mould growth, staining or colour changes in grout, epoxy or silicone are not covered. Regular cleaning and maintenance of tiled areas is the responsibility of the property owner.
Pre-Existing Structural Issues
Leaks or damage caused by existing problems behind tiles, structural movement, failed waterproofing membranes or plumbing issues are not covered.
Areas Outside the Scope of Work
The warranty only applies to the specific tiled areas treated by Elite Grout during the service.
Improper Use or Lack of Maintenance
Damage caused by neglect, harsh chemicals, improper cleaning methods or failure to follow care instructions provided after the service.
External or Structural Movement
Cracking or seal failure caused by building movement, structural shifting or modifications made by other parties after the service.
Limitation of Liability
Elite Grout provides grout restoration and sealing services only. Our liability is limited strictly to the repair or replacement of grout, epoxy or silicone installed by our technicians.
Elite Grout will not be responsible for any direct or indirect damage resulting from water ingress or structural issues beyond the scope of our service. This may include damage to subfloors, ceilings, cabinetry, electrical systems or other structural components of the property.
Property owners are responsible for monitoring and addressing any underlying structural or plumbing issues that may contribute to water damage.
Customer Responsibilities
To ensure the best results and maintain your warranty coverage:
Ensure the Shower Is Dry Before Service
The shower area should be completely dry on the day of the service.
Allow Proper Curing Time
Do not use the shower or wet areas for at least 24 hours after the service to allow grout and sealants to cure properly.
Follow Care Instructions
Use recommended cleaning methods and maintain the treated areas as advised by Elite Grout.
Maintain Clean Surfaces
Regular cleaning is required to prevent mould growth and staining.
Elite Grout After Care Instructions
Thank you for choosing Elite Grout Gold Coast. To ensure the best results and maximise the lifespan of your newly restored grout and silicone, please follow the care instructions below.
1. Allow Proper Curing Time
After the restoration service is completed, the treated area must remain completely dry.
• Do not use the shower or wet the area for at least 24 hours
• Avoid splashing water on newly sealed areas
• Ensure adequate ventilation during the curing period
This allows the grout and silicone to fully set and achieve maximum strength.
2. Regular Cleaning
Keeping grout and silicone clean will help maintain their appearance and performance.
Recommended cleaning method:
• Use mild bathroom cleaners or pH-neutral cleaners
• Use a soft brush or sponge
• Rinse with clean water after cleaning
Regular cleaning helps prevent the buildup of soap scum, dirt and mould.
3. Avoid Harsh Chemicals
Do not use:
• Bleach-based cleaners
• Acidic cleaners
• Abrasive scrubbing pads
• High-pressure cleaning
These products can damage grout and silicone over time.
4. Prevent Mould Growth
Bathrooms naturally create moisture which can encourage mould growth.
To reduce the risk:
• Keep bathrooms well ventilated
• Use exhaust fans where possible
• Dry wet areas after use when possible
• Clean surfaces regularly
Mould growth is a maintenance issue and is not covered under warranty.
5. Avoid Impact Damage
Avoid dropping heavy objects onto tiled areas or grout lines as this can cause cracking or damage.
6. Monitor Your Tiled Areas
If you notice any unusual issues such as cracking grout or seal movement, contact Elite Grout so we can inspect the area.
Early attention helps prevent larger problems.
Questions?
If you have any questions about maintaining your restored tiles, please contact us.
📞 0452 602 337
✉ info@elitegrout.com.au